Refund and Return Policy
At Noble Grain Leather, we want every customer to feel confident with their purchase. If you are not fully satisfied with your order, you may request a return or refund according to the conditions outlined below.
Return Eligibility
To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition. All original tags, labels, accessories, and packaging must be included.
Items showing signs of wear, damage, alteration, perfume, smoke, stains, or improper handling may not be accepted.
Return Window
Return requests must be submitted within 30 days of receiving the order. Requests made after the return period may not be approved.
How to Request a Return
To request a return, please contact our customer support team with your order number, the item you wish to return, and the reason for the request.
Do not send any product back without receiving return instructions and approval from our team.
Return Shipping
Customers may be responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
We recommend using a trackable shipping service, as Noble Grain Leather is not responsible for return packages lost or damaged during transit.
Refund Process
Once the returned item is received, our team will inspect it to confirm that it meets the return conditions.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank, card provider, or payment service.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days after the returned item has been inspected.
Additional time may be required for the refund to appear in your account.
Exchanges
Exchanges may be available for a different size, color, or style, depending on product availability.
If the requested replacement is unavailable, we may offer store credit or a refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include your order number and clear photographs of the product, packaging, and shipping label so our team can review the issue.
Non-Returnable Items
The following items may not be eligible for return or refund:
Custom-made or personalized products, final-sale items, gift cards, clearance products marked as non-returnable, and items damaged through misuse, wear, or improper care.
Custom and Made-to-Measure Orders
Custom-made, personalized, and made-to-measure leather products are generally non-refundable because they are produced according to the customer’s selected specifications.
Returns may only be considered if the product arrives damaged, defective, or significantly different from the confirmed order details.
Order Cancellations
Orders may be cancelled before processing or production begins.
Once an order has entered production, preparation, or dispatch, cancellation may no longer be possible. Custom orders cannot usually be cancelled after production has started.
Late or Missing Refunds
If you have not received an approved refund, please check your bank account and contact your bank or payment provider.
If the refund is still not visible after the expected processing period, please contact our customer support team.
Contact Us
For questions about returns, exchanges, cancellations, or refunds, please contact Noble Grain Leather through the contact information provided on our website.
